Privacy Policy

WELCOME NEIGHBORS PRIVACY POLICY

Effective Date: October 5, 2026

Welcome Neighbors (“Welcome Neighbors,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, use our services, submit information through our forms, communicate with us, or interact with our marketing and messaging programs.

1. INFORMATION WE COLLECT

We may collect information that you voluntarily provide to us, including:

• Name

• Business name

• Mailing address

• Email address

• Mobile or telephone number

• Business and marketing information

• Information submitted through forms, calculators, account registration, or customer support

• Payment and billing information

• Communications you send to us

• Preferences and consent choices

We may also automatically collect certain technical information when you use our website, such as IP address, browser type, device information, referring pages, and website usage information.

2. HOW WE USE INFORMATION

We may use information we collect to:

• Provide and manage Welcome Neighbors services

• Create and manage customer accounts

• Provide marketing and direct-mail services

• Respond to questions and customer-support requests

• Process transactions and billing

• Provide reports, analytics, and service updates

• Communicate about services, appointments, account activity, or requested information

• Send marketing or promotional communications when permitted

• Improve our website, software, products, and services

• Detect fraud, abuse, or security issues

• Comply with applicable legal and regulatory requirements

3. SMS AND MOBILE MESSAGING

If you provide your mobile phone number and expressly opt in to receive SMS or text messages from Welcome Neighbors, we may send you messages related to our services.

Messages may include customer-service communications, account or service updates, appointment or operational notifications, and occasional promotional or marketing messages.

Message frequency varies.

Message and data rates may apply.

You may opt out of SMS messages at any time by replying STOP.

You may reply HELP for assistance.

Consent to receive text messages is not a condition of purchasing goods or services from Welcome Neighbors.

4. MOBILE INFORMATION AND SMS CONSENT

We do not share, sell, rent, or provide mobile phone numbers or SMS opt-in consent data to third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties or affiliates for their marketing or promotional purposes.

We may use service providers that assist us in operating our messaging program, but only as necessary to provide the messaging service on our behalf and subject to appropriate confidentiality and data-protection obligations.

5. HOW WE SHARE INFORMATION

We may share personal information with service providers that assist us with business operations, including:

• Website and software hosting

• Email and communications services

• Payment processing

• Customer relationship management

• Data processing and analytics

• Printing and mailing services

• Customer support

• Accounting, legal, and professional services

These service providers are permitted to use information only as necessary to provide services to us.

We may also disclose information when required by law, legal process, court order, government request, or when reasonably necessary to protect the rights, property, security, or safety of Welcome Neighbors, our customers, or others.

We do not sell personal information for monetary compensation.

6. COOKIES AND WEBSITE TECHNOLOGIES

We may use cookies, browser local storage, and similar technologies to operate our public website, remember your privacy choices, understand website usage, improve performance, and support marketing and analytics.

These website technologies are used on our public marketing website (for example, our homepage, landing pages, and New Mover Opportunity Calculator). They are not used for visitor tracking inside the signed-in Welcome Neighbors platform or client portal.

Website information we collect. With your permission, our public website may collect information such as the page address (URL), page title, referring page, campaign (UTM) information, device and browser characteristics (such as browser type, language, screen size, and time zone), visitor and session identifiers, and information about your activity on our website.

Device and browser identifiers. With your permission, we use an identifier stored in your browser and a device/browser fingerprint (an identifier derived from browser and device characteristics) to recognize return visits to our website.

Identity resolution. With your permission, we may use a third-party identity-resolution provider on our public website. This technology may help associate website activity with business or contact information that the provider is able to match. Not every visitor can be identified, and many visits remain anonymous.

Session replay. With your permission, session-replay technology may record how you interact with our public website (such as page views, clicks, and scrolling) so we can analyze and improve the site. Form inputs are configured to be masked, and fields marked as sensitive are configured to be blocked from recordings. No masking method is perfect, so please avoid entering sensitive information you do not intend to share.

Service providers. Website analytics, identity-resolution, and session-replay information may be processed by service providers on our behalf.

Essential storage. We store your privacy choice (which categories you accepted or declined, the version of our choices, and when you made the choice) in your browser so we do not ask again on every visit. This does not contain your name or contact details.

Your privacy choices. When you first visit our public website, you can Accept, Decline non-essential technologies, or Manage preferences by category (Analytics, Marketing / identity resolution, and Session replay). You can change your choice at any time using the “Privacy Choices” link in the website footer. Declining or withdrawing consent stops these technologies from running on future page views; it does not by itself erase information collected before you changed your choice. To ask about information already collected, contact us using the details below.

You may also be able to control cookies and local storage through your browser settings.

7. DATA SECURITY

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

8. DATA RETENTION

We retain personal information for as long as reasonably necessary to provide our services, fulfill the purposes described in this Privacy Policy, maintain business and legal records, resolve disputes, and comply with applicable laws.

Website analytics and session-replay information collected on our public website is stored by a service provider that operates our website analytics tools. It is not currently deleted automatically on a fixed schedule. We keep it only as long as reasonably necessary for the purposes described above, unless it has become part of a prospect or customer record, in which case it is handled under our normal record-keeping practices.

9. YOUR CHOICES

You may:

• Accept, decline, or change website tracking choices using the “Privacy Choices” link in our website footer

• Unsubscribe from marketing emails using the unsubscribe link in the email

• Opt out of SMS messages by replying STOP

• Contact us to request updates or corrections to your personal information

• Request information about how your personal information is used, subject to applicable law

10. CHILDREN’S PRIVACY

Welcome Neighbors services are intended for businesses and adults.

We do not knowingly collect personal information from children under 13.

11. THIRD-PARTY LINKS

Our website may contain links to websites or services operated by third parties.

Welcome Neighbors is not responsible for the privacy practices, security, or content of third-party websites.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically.

When we make material changes, we will update the Effective Date shown at the top of this page.

13. CONTACT US

If you have questions about this Privacy Policy or our privacy practices, please contact:

Welcome Neighbors

Email: support@welcomeneighbors.com

Website: [https://welcomeneighbors.com](https://welcomeneighbors.com/)

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